‌Effective Date: October 27, 2026‌

At www.collierblvdbox.com, we build our brand around the belief that warm walls make warm homes, and we work tirelessly to deliver high-quality wall decor, wall shelves, and trendy new arrivals that turn every corner of your space into your personal cozy retreat. We take immense pride in curating pieces that match your unique vibe, but we understand that occasionally a product may not work out the way you expected. This Refund and Returns Policy is designed to outline clear, fair guidelines for all post-purchase requests, with the explicit rule that pure, no-return partial or full refunds are not permitted for any order under any standard circumstances. All eligible resolution requests require you to send the original purchased item back to our facility first, no exceptions. This policy applies to every order placed on our e-commerce platform, and by completing a purchase with us, you agree to the terms laid out below.

1. Core Rule: No Refund-Only Requests Are Permitted

To be fully transparent with all our customers, we want to emphasize this critical guideline upfront: we do not honor any request that asks for a full or partial monetary refund without the return of the original physical product you purchased. We cannot issue cash back, store credit, or any other form of refund for items you choose to keep, even if you claim minor dissatisfaction, change of mind after delivery, or no longer need the decor piece after unboxing. We have crafted this rule to keep our pricing fair for every member of our community, cover the costs of operating our small business, and ensure we can keep bringing fresh new wall decor arrivals to homes across the country at accessible prices. Any customer who submits a refund-only request without planning to return the item will be notified immediately that their request cannot be processed, and we will walk you through our simple return process instead.

2. Eligibility Criteria for Return Requests

To qualify for our return process that leads to an eligible resolution, your request must meet all of the following requirements:

1. You must submit your return request within 30 calendar days of the date you received your wall decor or wall shelves order. Any request submitted after this 30-day window will not be approved.
2. The item you wish to return must be in its original, unused condition, with all original tags, packaging, protective wrapping, and accessories included. Products that have been hung on your wall, modified, damaged by improper installation, or stained will not be accepted for return.
3. You must provide a valid order number, proof of purchase from www.collierblvdbox.com, and clear photos of the unused item if our customer support team requests verification before approving your return label.
4. All personalized, custom-made wall decor pieces that we produce exclusively to your custom size, design, or color specifications are not eligible for return, as these one-of-a-kind items cannot be restocked and resold to other customers.

3. Our Simple Return Process

When you submit an eligible return request, the process is quick and straightforward:
First, reach out to our customer support team via email at lumiwi@collierblvdbox.com, call us at +1 239970-0168, or send a physical inquiry to our location at 1089 N Collier Blvd unit 431, Marco Island, FL 34145. Share your order number, the name of the product you wish to return, and a short note explaining why the item is not a fit for your space. Our team will review your request within 2 business days, and once it is approved, we will send you a pre-paid, trackable return shipping label.
Package up the item securely in its original packaging, attach the provided shipping label to the outside of the box, and drop the package off at the designated shipping carrier location. Once our warehouse team receives and inspects the returned item to confirm it is in eligible unused condition, we will process your chosen resolution option within 5 to 7 business days.

4. Resolution Options After Eligible Item Inspection

After we receive and verify your returned product, we offer two fair resolution options for you to select from, as we never issue standalone cash refunds without product return:

• ‌Full Store Credit‌: You can choose to receive 100% of your original purchase amount added to your customer account as store credit, which never expires. You can use this credit to shop our full catalog of trendy wall decor, browse our latest new arrivals, or pick out new wall shelves that better match the vibe of your space, to give your walls that fresh joy you are looking for.
• ‌Equal Exchange‌: If you would prefer a different item entirely, we can process a direct equal-value exchange for any other product in our store. If the new item you select is priced higher than your original purchase, you will only need to pay the small difference in cost.

5. Exceptions for Damaged or Defective Items

If your order arrives with significant manufacturing defects, or was damaged during shipping, we will still not process a refund-only request. Instead, we will either send you a free replacement unit of the exact same wall decor piece at no extra cost to you, or provide you with a fully pre-paid return label to send the damaged item back, after which you can select between full store credit or an exchange for a different product. You will never need to pay any additional shipping fees for defect or damage-related return arrangements, and we will handle all logistics to make sure you end up with a high-quality decor piece that fits perfectly in your cozy space.

6. Final Notes

This Return and Refund Policy is active as of October 27, 2026, and applies to all orders placed on or after this effective date. If you have any questions about our no-refund-only rule, eligibility requirements, or the return process, our friendly support team is always ready to assist you at lumiwi@collierblvdbox.com or +1 239970-0168. We are grateful for every customer who joins our community, and we are committed to making every part of your shopping experience, from browsing our decor picks to any post-purchase support you need, warm, easy, and satisfying.